Due to the fragile nature of our products, we cannot accept returns. In the rare occasion that your order arrives with missing, incorrect or damaged items, please contact us for assistance. We will ensure that our customers are 100% satisfied with our product quality, customer support and delivery. Cancellations must be requested before the order shipment has shipped. Once the order has shipped you may not cancel your order. Please contact us with any concerns that you may have regarding your order. We will assist you as quickly and satisfactorily as possible.